Support
Tell us what you need help with
Choose the closest route below. We’ll confirm receipt and normally reply within five working days. We may need to verify your identity before changing or exporting personal data.
Order support
Payment, receipt, refund, or a charge you do not recognise.
Missing roadmap access
A paid roadmap or private access link is not working.
Data access or correction
Ask what we hold about you or correct an inaccurate detail.
Deletion or portability
Request a copy of your data or ask us to delete eligible data.
Assessment deletion
Ask us to remove your assessment and saved result data.
Marketing preferences
Withdraw optional marketing permission. Transactional access remains available.
What happens next: we’ll confirm the request, explain any verification needed, and tell you which records must be retained for legal or accounting reasons. A deletion request never removes statutory order or tax records automatically.