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beginr

Refund policy

Last updated 2 July 2026

beginr sells digital roadmaps. Access to generation status starts after purchase, while a completed custom roadmap may require additional preparation. This policy explains when a refund is and is not available.

In plain words: Once you've accessed a supplied roadmap we generally can't offer a refund. If something genuinely went wrong, such as a duplicate charge, a broken roadmap, or an undelivered roadmap, email us and we'll make it right.

Digital goods and generation status

A beginr roadmap is a digital product. Once payment succeeds, access to the generation status starts. Catalog roadmaps may be available immediately; custom roadmaps are supplied through a private ready link when generation is complete. Because the full value is delivered at that point and cannot be “returned,” we operate a no-refund-once-accessed policy for roadmaps you have opened, viewed, or downloaded.

EU consumer right of withdrawal

EU consumers normally have a 14-day right of withdrawal for online purchases. For digital content supplied immediately, that right is lost once supply begins — but only where you have expressly consented to immediate delivery and acknowledged that you thereby lose the right of withdrawal. We ask for that consent at checkout. Until you access a purchased roadmap, your statutory withdrawal right is unaffected and you may request cancellation.

Goodwill exceptions — when we will refund

We want you to feel the purchase was fair. We will refund (or re-issue) in good faith where:

  • you were charged more than once for the same order;
  • a roadmap failed to deliver or unlock and we could not fix it for you;
  • a roadmap you have not yet accessed is materially not as described;
  • a clear technical fault on our side prevented you from using what you paid for.

A roadmap not matching your expectations after you have read it — for example, you hoped for a different idea or outcome — is not on its own a ground for a refund, since the research and clarity have already been delivered.

How to request a refund

Email support@fynd.lu with your order email and what went wrong. We aim to respond within a few business days. Approved refunds are returned to your original payment method.

This policy does not limit your mandatory statutory rights as a consumer under applicable EU and national law.